Shipping Policy

Orders

Our processing time is 1-5 business days, depending on our order volume. Note that processing time is the time it takes from when we received the order, and until it leaves our warehouse.

We always strive to get orders out within 24 hours.

Holidays do not count as a business day.

You will get an email with an order ID number shortly after the order is placed.

 

Return Policy

You may return most new, unopened, undamaged items within 15 days of purchase for a full refund. We will pay the return shipping cost if the return is a result of an error on our end (you received an incorrect or defective item, etc.).

All returns may be subject to up to a 50% restocking fee.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Shipping

Shipping rates are calculated in real time.  Our negotiated discounted rates are what will display at checkout.

We offer various shipping methods through all major carriers including FedEx, UPS, and USPS.  Our system will shop all the available rates in your area and provide you with the best possible rate.

You will get an email with a tracking number as soon as your order ships.

Silver Mountain Supplements is not responsible for stolen packages.

 

APO/FPO

We offer discounted shipping to most USA military locations around the world. Make sure the fill out your address with your correct APO/FPO/AE address details for the shipping label, then select United States as the country (even if going outside the USA, as long as it is a USA military post office).

 

International Shipping

Please make sure the correct billing and shipping address is entered when placing the order. Silver Mountain Supplements will not reimburse the cost of shipping and/or other fees for orders that are returned/undelivered due to incorrect address or recipients refusal.

When you place an order, we will calculate shipping and delivery rates for you based on the availability of your items and the shipping options you choose in the shopping cart.

All international orders are subject to additional charges for customs sales tax. We can not declare your order as a gift or with a lower value since this is against existing laws.

We always do our best to stay on top of international Custom laws across the world, however, there are far too many countries around the world with custom laws that change on a regular basis. It is your responsibility to check if the products you have ordered are allowed in your country before you order. 
If your package is stopped by customs and returned to us, we will provide a refund minus shipping and return shipping (if any added) costs when the package arrives back to our facility. Unfortunately, if a package is destroyed, seized, or held by customs we are not able to offer a refund.

Preorder

We expect preorder items to be made available in three (3) to eight (8) weeks after you place your order.